Overview

At SOLENQUIX, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure a hassle-free experience.

Eligibility for Refunds

Products can be returned within 30 days of the purchase date. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Refundable Items

Certain items are non-refundable, including gift cards, downloadable software products, and some health and personal care items.

Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Shipping Returns

To return your product, you should mail your product to: 123 SOLENQUIX Street, Townsville, TX 78910, USA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.